Our Reviews

Read These Customer Reviews of MINI of Rochester

> Excellent service from the Mini team at Mini of Rochester/Dorschel Group. Accolades to Asst. Service Manager Carl Lindquist and Service Tech. William Wheeler for outstanding customer relations/service provided to me regarding our recently purchased New-Used 2007 Mini Convertible. Carl's personality, professional demeanor, and his keen abilities to listen to the customer's automotive needs and provide solutions and options are extraordinary and exudes those qualities that all of the people in the automotive service industry should follow. Also, outstanding customer service from Warranty Solutions (Lakewood, CO) for covering repair/service of the oil pan gasket leak and replacing our malfunctioning remote key fob. - Robert E.

> Dear Richard, I just wanted to send you this short note of thanks for a repeat amazing customer experience. This is the 3rd vehicle I've purchased from your Company and I must say your overall service levels continue to improve. I purchased a a Mini Cooper S Convertible in 2013 from Mike with your new 1 person sales process which I found to be extremely easy and stress free. Mike was simply great and made the whole transaction seamless and rewarding, so much so I just leased another new 2016 Mini Cooper S Convertible last Saturday and Mike again went above and beyond the call of duty. He even dropped off my equity Check on his way home from work so I could process an important International wire transfer with the Bank a day later. ( Kids back in the UK ) I just wanted you to know what a stellar sales guy Mike has been and to all the outstanding staff at Mini of Rochester - A BIG THANK YOU and see ya in 3 years. Sincerely, Jerry Hatch PS - One other guy I want to give an 'attaboy' to is John Mariotti, he also works at your Mini dealership and believe it or not he sold me the Tacoma back in 2007. Another super guy and the reason I came back to Dorschel in 2013. Ohhhh … I nearly forgot to mention, WOW , what a brilliant car the new Mini Cooper S is …………. Simply WOW, it's superb and in Electric Blue a real 'Bobby Dazzler' !!! - Jerry H.

>  I recently leased a 2012 MINI Cooper Countryman. Mike Hostutler did a great job guiding me through the process. Upfront he explained the dealer's policies and took the time to answer all my questions, and show me the options between leasing and buying. I enjoyed the no haggle approach and Mike never pressured me. Once I decided to go for it, he was able to make the deal happen quickly so I could pick up the vehicle in a couple hours. I got a fair value for my trade and was pleased with whole process!  - Scott T.

>  We recently purchased a 2013 MINI and are thoroughly enjoying it. Our main reason for looking at the MINI was gas mileage. Who knew that they would be so much fun to drive too? Mike Hostutler did an excellent job of showing us how versatile the MINI is even for owners of a large dog like ourselves. Looking for a new car is our least favorite thing to do so we really appreciate the "clear, simple, different" approach to car shopping. It was no hassle and Mike made the process easy and painless. He is very knowledgeable about all aspects of the MINI and his enthusiasm as a MINI owner himself is infectious. We are enjoying driving and especially like watching the gas gauge drop slower than any car we have ever owned. I would recommend a MINI to anyone and definitely refer others to your dealership without hesitation. - Linda S.

>  I recently purchased my new 2013 MINI Cooper Hardtop from MINI of Rochester. Overall, I had a great experience working with my sales advisor Mike Hostutler. He was very knowledgeable about the vehicle and the entire sales process. He was very thorough with the test drive, and patient as I pondered all the options that MINI offers. I liked their no haggle approach to the sales process. The financing process was also thoroughly explained to me, with my options made very clear to me. There was a slight issue with my custom ordered vehicle, but Mike assured me, he would resolve it quickly and he did. I received my new vehicle in a timely manner, even with Super storm Sandy lurching around. I would highly recommend working with Mike and MINI of Rochester again. I feel like I got one of the best deals out there. - Robert P.

>  I knew what I was looking for and my sales associate Mike Hostutler showed me the MINI that would best fit me. No pressure sales and has a great understanding of the MINI. If you are looking for a MINI go see this guy. Thanks Mike.- Jason M.

>  The service department at MINI of Rochester is the best, most accommodating service department I have ever worked with in my 30+ years of owning a car. The excellent service and friendliness of the staff convinced me to buy another MINI Countryman...This place is a gem! - Karen P.

>  My wife and I really needed to replace my old car, which was becoming pretty expensive to maintain. We were fortunate enough to meet Ryan, who took most of his day to talk to us about MINI and our options, without ever putting pressure on us. Ryan was a real pleasure to work with, and made sure we found the right car for the right price. He's very knowledgeable about MINI, clearly loves his job, and makes you feel right at home from the start. He's the only person whose ever tried to sell me a car, who I'd like to buy a beer for. The car itself is fantastic. Driving a MINI never fails to bring a smile to my face, even if it's just to the grocery store. The car has driven flawlessly for 1700 miles and I fully expect that to continue. I'm actually looking forward to my next road trip! If you're in the market for a new car - go check out MINI! - Justin M. 

>  Reese was great! We had some pretty awful experiences in the past with other dealerships. These guys were honest and helpful through out the whole sale. Took care of everything and kept us updated on all the paperwork and a what to do next. They come highly recommended from my family. We did plenty of research before buying and a fair deal was made! Can't ask for more. - Heather H. 

>  I went into Mini of Rochester having little experience with Mini Coopers and walked out same-day with my new favorite car after a buying experience better than I've ever heard was possible. (Disclaimer: There was no incentive or pressure given to write a positive review about Mini of Rochester, other than their phenomenal service itself). I worked with Ryan at Mini and I must say he really set the bar high for any dealership interaction in the future. From the start it was less of a pressured sales situation and more of just a conversation about why I was interested in Mini and what kind of driving experience I was looking for. I had my eye on a specific model and he did absolutely everything he could to get it into my budget. There was no up-selling or anything, just an honest effort to get me into the car I wanted. The Dorschel group has you work with one single person for everything so Ryan helped me out with everything from the test drive, to financing, to final registration and paperwork. This made a huge difference in the process and Ryan was great the whole time. The process was so easy that at first I felt that I must be being taken to the cleaners on price or something, but it really was just an honest place selling a car at what it's worth and not trying to sell you crap you don't need. Overall a great experience, if the other Dorschel dealerships are operated in the same way then I can't recommend them enough. Thanks Ryan and Mini of Rochester for a great car-buying experience!
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